Support
We're here to help.
Something not working the way you expected, or a question? Write to us at contacto@meditar.app and we'll get back to you, usually within 48 business hours. Telling us your phone model and what you were doing helps us fix it faster.
Frequently asked
How do I sign in?
Enter your email and we'll send you a one-time code. Type it into the app to get in. There's no password to remember.
How do I choose or change the voice?
You can set your preferred voice in Profile, and change it mid-session from the Change option. The same practice comes in several voices; tap the heart to keep your favorites close.
What languages is the app in?
English and Spanish. The app follows your phone's language the first time, and you can change it from the welcome screen or in Profile. The setting changes the whole app: the text, and also the meditations and voices.
How do the trial and subscription work?
You can start for free. The subscription unlocks all the content and includes a trial period; if it isn't for you, cancel before it ends and you won't be charged.
How do I cancel my subscription?
You manage it in the store where you subscribed: on iPhone, Settings → your name → Subscriptions; on Android, Google Play → Payments and subscriptions. When you cancel you keep access until the end of the period you already paid for.
How do I delete my account and my data?
Email us at contacto@meditar.app from your account address and we'll delete your personal data, except what we're legally required to keep.
The audio won't play or keeps cutting out
Check your connection and your volume (including the background sound volume in Profile). If it persists, close the app and open it again; if it still fails, write to us with the name of the meditation and the voice you were using.
Privacy
You can read how we handle your data in our privacy policy.
Still stuck? Write to us at contacto@meditar.app and we'll work it out together.